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Customer support

Customer Support:

Customer support is available via telephone, email, and Facebook messenger. We offer assistance with finding yarns, order inquiries, and pattern help. We love to hear from you and encourage you to reach out any time!


Telephone Support (Available during business hours):

(709) 726-3242


eMail Support (Please allow 24-48 hours for reply):

[email protected]


Facebook Messenger Support (Please allow 24-48 hours for reply):

Send us a message on Facebook Messenger!

1.1 Where are you located?

We are located at 238 Hamilton Avenue, St. John's, Newfoundland, Canada. 

You can find us here!

1.2 What are your hours of operation?

We are open Tuesday to Saturday from 10:00 am to 5:00 pm.  However, when hours change due to weather or unforeseen circumstances, please check our GOOGLE business listing online.  

If you find it difficult to visit us during these hours, please contact us at [email protected] to make alternative arrangements.